A novel approach to process improvement in small and medium manufacturing enterprises
Abstract
Continuous business process improvement is a well-known strategy referred to as the Japanese approach to industrial production. Nowadays, it presents one of the basic requirements set by the ISO 9004:2000 standard. A new fuzzy model based on the Ishikawa diagram is proposed, whereby the rank of business losses of the main process at the manufacturing company level is determined, respecting the values of identified causes that lead to the formation of business losses, as well as their relative importance. In this article, it is assumed that the relative importance and values of causes are determined by descriptive linguistic expressions. The linguistic expressions are obtained by the fuzzy rating of a management team. The proposed algorithm determines the business losses with the highest possibility of occurrence and calculates the degrees of beliefs that some business losses are more likely to happen than the others. Real-life industrial data on small and medium companies operating in ...central Serbia and numerical examples are given to illustrate the method.
Keywords:
uncertainty / small and medium enterprises / Improvement of business processes / fuzzy setSource:
Proceedings of The Institution of Mechanical Engineers Part B-Journal of Engineering Manufacture, 2014, 228, 5, 777-789Publisher:
- Sage Publications Ltd, London
DOI: 10.1177/0954405413508768
ISSN: 0954-4054
WoS: 000335576600013
Scopus: 2-s2.0-84904127741
Collections
Institution/Community
Mašinski fakultetTY - JOUR AU - Tadić, Danijela AU - Misita, Mirjana AU - Milanović, Dragan AU - Djukić, Tijana AU - Senussi, Galal H. PY - 2014 UR - https://machinery.mas.bg.ac.rs/handle/123456789/1896 AB - Continuous business process improvement is a well-known strategy referred to as the Japanese approach to industrial production. Nowadays, it presents one of the basic requirements set by the ISO 9004:2000 standard. A new fuzzy model based on the Ishikawa diagram is proposed, whereby the rank of business losses of the main process at the manufacturing company level is determined, respecting the values of identified causes that lead to the formation of business losses, as well as their relative importance. In this article, it is assumed that the relative importance and values of causes are determined by descriptive linguistic expressions. The linguistic expressions are obtained by the fuzzy rating of a management team. The proposed algorithm determines the business losses with the highest possibility of occurrence and calculates the degrees of beliefs that some business losses are more likely to happen than the others. Real-life industrial data on small and medium companies operating in central Serbia and numerical examples are given to illustrate the method. PB - Sage Publications Ltd, London T2 - Proceedings of The Institution of Mechanical Engineers Part B-Journal of Engineering Manufacture T1 - A novel approach to process improvement in small and medium manufacturing enterprises EP - 789 IS - 5 SP - 777 VL - 228 DO - 10.1177/0954405413508768 ER -
@article{ author = "Tadić, Danijela and Misita, Mirjana and Milanović, Dragan and Djukić, Tijana and Senussi, Galal H.", year = "2014", abstract = "Continuous business process improvement is a well-known strategy referred to as the Japanese approach to industrial production. Nowadays, it presents one of the basic requirements set by the ISO 9004:2000 standard. A new fuzzy model based on the Ishikawa diagram is proposed, whereby the rank of business losses of the main process at the manufacturing company level is determined, respecting the values of identified causes that lead to the formation of business losses, as well as their relative importance. In this article, it is assumed that the relative importance and values of causes are determined by descriptive linguistic expressions. The linguistic expressions are obtained by the fuzzy rating of a management team. The proposed algorithm determines the business losses with the highest possibility of occurrence and calculates the degrees of beliefs that some business losses are more likely to happen than the others. Real-life industrial data on small and medium companies operating in central Serbia and numerical examples are given to illustrate the method.", publisher = "Sage Publications Ltd, London", journal = "Proceedings of The Institution of Mechanical Engineers Part B-Journal of Engineering Manufacture", title = "A novel approach to process improvement in small and medium manufacturing enterprises", pages = "789-777", number = "5", volume = "228", doi = "10.1177/0954405413508768" }
Tadić, D., Misita, M., Milanović, D., Djukić, T.,& Senussi, G. H.. (2014). A novel approach to process improvement in small and medium manufacturing enterprises. in Proceedings of The Institution of Mechanical Engineers Part B-Journal of Engineering Manufacture Sage Publications Ltd, London., 228(5), 777-789. https://doi.org/10.1177/0954405413508768
Tadić D, Misita M, Milanović D, Djukić T, Senussi GH. A novel approach to process improvement in small and medium manufacturing enterprises. in Proceedings of The Institution of Mechanical Engineers Part B-Journal of Engineering Manufacture. 2014;228(5):777-789. doi:10.1177/0954405413508768 .
Tadić, Danijela, Misita, Mirjana, Milanović, Dragan, Djukić, Tijana, Senussi, Galal H., "A novel approach to process improvement in small and medium manufacturing enterprises" in Proceedings of The Institution of Mechanical Engineers Part B-Journal of Engineering Manufacture, 228, no. 5 (2014):777-789, https://doi.org/10.1177/0954405413508768 . .