The effect of TQM on employee loyalty in transition economy, Serbia
Само за регистроване кориснике
2012
Чланак у часопису (Објављена верзија)
Метаподаци
Приказ свих података о документуАпстракт
The concept of total quality management (TQM) emphasises continuous improvement which requires the participation of every individual in the company. Although much has already been said about people being the primary resource in an organisation practicing TQM, this area has been neglected by companies implementing TQM. The aim of this study was to determine critical factors of TQM practice that would positively impact employee satisfaction. Data for this study were obtained from three manufacturing companies, which have accepted TQM philosophy. Using structural equation modeling, the relationships between structural determinants of job satisfaction and employee loyalty were investigated. The results suggest that five, out of six, determinants are positively related to job satisfaction.
Кључне речи:
TQM / job satisfaction / employee loyalty / SEMИзвор:
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 2012, 23, 5-6Издавач:
- Routledge Informa Ltd Registered in England and Wales
Институција/група
Mašinski fakultetTY - JOUR AU - Arsić, Milica AU - Nikolić, Đorđe AU - Živković, Živan AU - Urošević, Snežana AU - Mihajlović, Ivan PY - 2012 UR - https://machinery.mas.bg.ac.rs/handle/123456789/5454 AB - The concept of total quality management (TQM) emphasises continuous improvement which requires the participation of every individual in the company. Although much has already been said about people being the primary resource in an organisation practicing TQM, this area has been neglected by companies implementing TQM. The aim of this study was to determine critical factors of TQM practice that would positively impact employee satisfaction. Data for this study were obtained from three manufacturing companies, which have accepted TQM philosophy. Using structural equation modeling, the relationships between structural determinants of job satisfaction and employee loyalty were investigated. The results suggest that five, out of six, determinants are positively related to job satisfaction. PB - Routledge Informa Ltd Registered in England and Wales T2 - TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE T1 - The effect of TQM on employee loyalty in transition economy, Serbia IS - 5-6 VL - 23 DO - 10.1080/14783363.2012.669930 ER -
@article{ author = "Arsić, Milica and Nikolić, Đorđe and Živković, Živan and Urošević, Snežana and Mihajlović, Ivan", year = "2012", abstract = "The concept of total quality management (TQM) emphasises continuous improvement which requires the participation of every individual in the company. Although much has already been said about people being the primary resource in an organisation practicing TQM, this area has been neglected by companies implementing TQM. The aim of this study was to determine critical factors of TQM practice that would positively impact employee satisfaction. Data for this study were obtained from three manufacturing companies, which have accepted TQM philosophy. Using structural equation modeling, the relationships between structural determinants of job satisfaction and employee loyalty were investigated. The results suggest that five, out of six, determinants are positively related to job satisfaction.", publisher = "Routledge Informa Ltd Registered in England and Wales", journal = "TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE", title = "The effect of TQM on employee loyalty in transition economy, Serbia", number = "5-6", volume = "23", doi = "10.1080/14783363.2012.669930" }
Arsić, M., Nikolić, Đ., Živković, Ž., Urošević, S.,& Mihajlović, I.. (2012). The effect of TQM on employee loyalty in transition economy, Serbia. in TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE Routledge Informa Ltd Registered in England and Wales., 23(5-6). https://doi.org/10.1080/14783363.2012.669930
Arsić M, Nikolić Đ, Živković Ž, Urošević S, Mihajlović I. The effect of TQM on employee loyalty in transition economy, Serbia. in TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE. 2012;23(5-6). doi:10.1080/14783363.2012.669930 .
Arsić, Milica, Nikolić, Đorđe, Živković, Živan, Urošević, Snežana, Mihajlović, Ivan, "The effect of TQM on employee loyalty in transition economy, Serbia" in TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 23, no. 5-6 (2012), https://doi.org/10.1080/14783363.2012.669930 . .