Assessment of the ISO 9001 functioning on an example of relations with suppliers development: empirical study for transitional economy conditions

Abstract

In this paper, a model for the development of relationships with suppliers in order to create long-term partnerships, while following the requirements of ISO 9001 standard, was defined. Research has shown that the same relations with suppliers that exist between standardised companies (SC) and non-standardised companies (NSC) within the set of suppliers, also exist between NSC and NSC within the set of companies. Creating partnerships between SC and NSC suppliers is not possible, while obtained results show the opposite, which clearly indicates that the certification in the studied economy is being performed pro forma.