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Visual performance research of call centre VDT operators
| dc.creator | Žunjić, Aleksandar | |
| dc.date.accessioned | 2022-09-19T15:41:48Z | |
| dc.date.available | 2022-09-19T15:41:48Z | |
| dc.date.issued | 2004 | |
| dc.identifier.issn | 1451-2092 | |
| dc.identifier.uri | https://machinery.mas.bg.ac.rs/handle/123456789/411 | |
| dc.description.abstract | This paper considers different factors related to the visual functions of the VDT operators. The visual performance of the call centre VDT operators is analyzed. For that purpose, the checklists for the human - computer system are used. It is established that some elements characteristic for the computer vision syndrome are present at the VDT operators. The proposal of measures for the improvement of the human - computer interface in a call centre containing the advanced ergonomic design solution for the VDT worktable is given. The presented concept for the VDT worktable is based on the accommodation and convergence principles. | en |
| dc.publisher | Univerzitet u Beogradu - Mašinski fakultet, Beograd | |
| dc.rights | openAccess | |
| dc.rights.uri | https://creativecommons.org/licenses/by/4.0/ | |
| dc.source | FME Transactions | |
| dc.subject | worktable | en |
| dc.subject | VDT | en |
| dc.subject | convergence | en |
| dc.subject | computer vision syndrome | en |
| dc.subject | accommodation | en |
| dc.title | Visual performance research of call centre VDT operators | en |
| dc.type | article | |
| dc.rights.license | BY | |
| dc.citation.epage | 105 | |
| dc.citation.issue | 2 | |
| dc.citation.other | 32(2): 99-105 | |
| dc.citation.rank | M52 | |
| dc.citation.spage | 99 | |
| dc.citation.volume | 32 | |
| dc.identifier.fulltext | http://machinery.mas.bg.ac.rs/bitstream/id/2376/408.pdf | |
| dc.identifier.rcub | https://hdl.handle.net/21.15107/rcub_machinery_411 | |
| dc.type.version | publishedVersion |
