Visual performance research of call centre VDT operators
Апстракт
This paper considers different factors related to the visual functions of the VDT operators. The visual performance of the call centre VDT operators is analyzed. For that purpose, the checklists for the human - computer system are used. It is established that some elements characteristic for the computer vision syndrome are present at the VDT operators. The proposal of measures for the improvement of the human - computer interface in a call centre containing the advanced ergonomic design solution for the VDT worktable is given. The presented concept for the VDT worktable is based on the accommodation and convergence principles.
Кључне речи:
worktable / VDT / convergence / computer vision syndrome / accommodationИзвор:
FME Transactions, 2004, 32, 2, 99-105Издавач:
- Univerzitet u Beogradu - Mašinski fakultet, Beograd
Колекције
Институција/група
Mašinski fakultetTY - JOUR AU - Žunjić, Aleksandar PY - 2004 UR - https://machinery.mas.bg.ac.rs/handle/123456789/411 AB - This paper considers different factors related to the visual functions of the VDT operators. The visual performance of the call centre VDT operators is analyzed. For that purpose, the checklists for the human - computer system are used. It is established that some elements characteristic for the computer vision syndrome are present at the VDT operators. The proposal of measures for the improvement of the human - computer interface in a call centre containing the advanced ergonomic design solution for the VDT worktable is given. The presented concept for the VDT worktable is based on the accommodation and convergence principles. PB - Univerzitet u Beogradu - Mašinski fakultet, Beograd T2 - FME Transactions T1 - Visual performance research of call centre VDT operators EP - 105 IS - 2 SP - 99 VL - 32 UR - https://hdl.handle.net/21.15107/rcub_machinery_411 ER -
@article{ author = "Žunjić, Aleksandar", year = "2004", abstract = "This paper considers different factors related to the visual functions of the VDT operators. The visual performance of the call centre VDT operators is analyzed. For that purpose, the checklists for the human - computer system are used. It is established that some elements characteristic for the computer vision syndrome are present at the VDT operators. The proposal of measures for the improvement of the human - computer interface in a call centre containing the advanced ergonomic design solution for the VDT worktable is given. The presented concept for the VDT worktable is based on the accommodation and convergence principles.", publisher = "Univerzitet u Beogradu - Mašinski fakultet, Beograd", journal = "FME Transactions", title = "Visual performance research of call centre VDT operators", pages = "105-99", number = "2", volume = "32", url = "https://hdl.handle.net/21.15107/rcub_machinery_411" }
Žunjić, A.. (2004). Visual performance research of call centre VDT operators. in FME Transactions Univerzitet u Beogradu - Mašinski fakultet, Beograd., 32(2), 99-105. https://hdl.handle.net/21.15107/rcub_machinery_411
Žunjić A. Visual performance research of call centre VDT operators. in FME Transactions. 2004;32(2):99-105. https://hdl.handle.net/21.15107/rcub_machinery_411 .
Žunjić, Aleksandar, "Visual performance research of call centre VDT operators" in FME Transactions, 32, no. 2 (2004):99-105, https://hdl.handle.net/21.15107/rcub_machinery_411 .