Standardized Augmentative Subsystems in Serbian Industry

Abstract

Preliminary results of a 2013 survey of thirty-nine ISO 9001 and ISO 14001 –registered organizations inSerbia with respect to the usage of ISO 10001, ISO 10002, ISO 19011 and other augmentativemanagement system standards are presented. Implementation priorities, actual usage and the reasons notto apply augmentative standards from the ISO 10000 series were focused on. Although these standardswere prioritized for implementation by the largest percentage of the respondents, the organizations stilldo not seem to be aware of customer satisfaction or other augmentative standards, which also appears tobe the main non-implementation reason. The most widely used augmentative standard is ISO 19011,followed by ISO 10005, with no clear pattern in the sequence of application relative to ISO 9001 or ISO14001.