Standardized Augmentative Subsystems in Serbian Industry
Апстракт
Preliminary results of a 2013 survey of thirty-nine ISO 9001 and ISO 14001 –registered organizations inSerbia with respect to the usage of ISO 10001, ISO 10002, ISO 19011 and other augmentativemanagement system standards are presented. Implementation priorities, actual usage and the reasons notto apply augmentative standards from the ISO 10000 series were focused on. Although these standardswere prioritized for implementation by the largest percentage of the respondents, the organizations stilldo not seem to be aware of customer satisfaction or other augmentative standards, which also appears tobe the main non-implementation reason. The most widely used augmentative standard is ISO 19011,followed by ISO 10005, with no clear pattern in the sequence of application relative to ISO 9001 or ISO14001.
Кључне речи:
ISO 10001 / ISO 10002 / ISO 19011 / Management System Standards / Quality Management / SerbiaИзвор:
21st Excellence in Services International Conference, 2018, 21Колекције
Институција/група
Mašinski fakultetTY - CONF AU - Selaković, Katarina AU - Spasojević Brkić, Vesna AU - Karapetrović, Stanislav PY - 2018 UR - https://machinery.mas.bg.ac.rs/handle/123456789/4063 AB - Preliminary results of a 2013 survey of thirty-nine ISO 9001 and ISO 14001 –registered organizations inSerbia with respect to the usage of ISO 10001, ISO 10002, ISO 19011 and other augmentativemanagement system standards are presented. Implementation priorities, actual usage and the reasons notto apply augmentative standards from the ISO 10000 series were focused on. Although these standardswere prioritized for implementation by the largest percentage of the respondents, the organizations stilldo not seem to be aware of customer satisfaction or other augmentative standards, which also appears tobe the main non-implementation reason. The most widely used augmentative standard is ISO 19011,followed by ISO 10005, with no clear pattern in the sequence of application relative to ISO 9001 or ISO14001. C3 - 21st Excellence in Services International Conference T1 - Standardized Augmentative Subsystems in Serbian Industry VL - 21 UR - https://hdl.handle.net/21.15107/rcub_machinery_4063 ER -
@conference{ author = "Selaković, Katarina and Spasojević Brkić, Vesna and Karapetrović, Stanislav", year = "2018", abstract = "Preliminary results of a 2013 survey of thirty-nine ISO 9001 and ISO 14001 –registered organizations inSerbia with respect to the usage of ISO 10001, ISO 10002, ISO 19011 and other augmentativemanagement system standards are presented. Implementation priorities, actual usage and the reasons notto apply augmentative standards from the ISO 10000 series were focused on. Although these standardswere prioritized for implementation by the largest percentage of the respondents, the organizations stilldo not seem to be aware of customer satisfaction or other augmentative standards, which also appears tobe the main non-implementation reason. The most widely used augmentative standard is ISO 19011,followed by ISO 10005, with no clear pattern in the sequence of application relative to ISO 9001 or ISO14001.", journal = "21st Excellence in Services International Conference", title = "Standardized Augmentative Subsystems in Serbian Industry", volume = "21", url = "https://hdl.handle.net/21.15107/rcub_machinery_4063" }
Selaković, K., Spasojević Brkić, V.,& Karapetrović, S.. (2018). Standardized Augmentative Subsystems in Serbian Industry. in 21st Excellence in Services International Conference, 21. https://hdl.handle.net/21.15107/rcub_machinery_4063
Selaković K, Spasojević Brkić V, Karapetrović S. Standardized Augmentative Subsystems in Serbian Industry. in 21st Excellence in Services International Conference. 2018;21. https://hdl.handle.net/21.15107/rcub_machinery_4063 .
Selaković, Katarina, Spasojević Brkić, Vesna, Karapetrović, Stanislav, "Standardized Augmentative Subsystems in Serbian Industry" in 21st Excellence in Services International Conference, 21 (2018), https://hdl.handle.net/21.15107/rcub_machinery_4063 .