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Projektovanje hibridnog sistema za podršku procesa servisiranja u malim preduzećima
The design of hybrid system for servicing process support in small businesses
dc.creator | Milanović, Dragan | |
dc.creator | Misita, Mirjana | |
dc.creator | Tadić, Danijela | |
dc.creator | Milanović, Dragan | |
dc.date.accessioned | 2022-09-19T16:26:18Z | |
dc.date.available | 2022-09-19T16:26:18Z | |
dc.date.issued | 2010 | |
dc.identifier.issn | 1451-2092 | |
dc.identifier.uri | https://machinery.mas.bg.ac.rs/handle/123456789/1041 | |
dc.description.abstract | U radu je dat prikaz hibridnog sistema u kojem Ekspertni sistem (ES) predstavlja komponentu Sistema za podršku odlučivanju. Hibridni sistem je razvijen za potrebe dijagnostike kvara, što obavlja ekspertni sistem, a izlaz odnosno dijagnostifikovana neispravna komponenta predstavlja ulaz u sistem za podršku odlučivanju u kojem se na osnovu višekriterijumske analize vrši izbor dobavljača za zamenu neispravne komponente. Hibridni sistem razvijen je za dijagnostifikovanje kvara kod motokultivatora, motorne testere i kosilice za travu, a primenjen je u malom preduzeću koje je uvoznik, distributer i obavlja servisiranje navedenih proizvoda. Konkretni rezultati primene hibridnog sistema ogledaju se kroz skraćeno vreme dijagnoze kvara, brzu nabavku i zamenu neispravnih komponenti, olakšan servis i kvalitet usluge kupcima. | sr |
dc.description.abstract | The paper gives a survey of a hybrid system, where Expert System (ES) output represents Decision Support System (DSS) input. The hybrid system has been developed for the needs of fault diagnosis performed by ES, while the output i.e. a diagnosed faulty component is DSS input, where supplier selection for faulty component replacement is made, using a multicriteria analysis. The hybrid system has been developed for motocultivator, motor saw and grass mower fault diagnosis. The system was applied in a small company which is an importer and a distributor and performs servicing of the mentioned products. Concrete results mirror themselves in a shortened period of time for fault diagnosis and fast supply and replacement of faulty components, facilitated and better quality services for customers. | en |
dc.publisher | Univerzitet u Beogradu - Mašinski fakultet, Beograd | |
dc.rights | openAccess | |
dc.rights.uri | https://creativecommons.org/licenses/by/4.0/ | |
dc.source | FME Transactions | |
dc.subject | supplier selection | en |
dc.subject | expert system | en |
dc.subject | decision support system | en |
dc.subject | ahp | en |
dc.title | Projektovanje hibridnog sistema za podršku procesa servisiranja u malim preduzećima | sr |
dc.title | The design of hybrid system for servicing process support in small businesses | en |
dc.type | article | |
dc.rights.license | BY | |
dc.citation.epage | 149 | |
dc.citation.issue | 3 | |
dc.citation.other | 38(3): 143-149 | |
dc.citation.rank | M51 | |
dc.citation.spage | 143 | |
dc.citation.volume | 38 | |
dc.identifier.fulltext | http://machinery.mas.bg.ac.rs/bitstream/id/26/1038.pdf | |
dc.identifier.rcub | https://hdl.handle.net/21.15107/rcub_machinery_1041 | |
dc.identifier.scopus | 2-s2.0-85043681058 | |
dc.type.version | publishedVersion |