Projektovanje hibridnog sistema za podršku procesa servisiranja u malim preduzećima
The design of hybrid system for servicing process support in small businesses
Апстракт
U radu je dat prikaz hibridnog sistema u kojem Ekspertni sistem (ES) predstavlja komponentu Sistema za podršku odlučivanju. Hibridni sistem je razvijen za potrebe dijagnostike kvara, što obavlja ekspertni sistem, a izlaz odnosno dijagnostifikovana neispravna komponenta predstavlja ulaz u sistem za podršku odlučivanju u kojem se na osnovu višekriterijumske analize vrši izbor dobavljača za zamenu neispravne komponente. Hibridni sistem razvijen je za dijagnostifikovanje kvara kod motokultivatora, motorne testere i kosilice za travu, a primenjen je u malom preduzeću koje je uvoznik, distributer i obavlja servisiranje navedenih proizvoda. Konkretni rezultati primene hibridnog sistema ogledaju se kroz skraćeno vreme dijagnoze kvara, brzu nabavku i zamenu neispravnih komponenti, olakšan servis i kvalitet usluge kupcima.
The paper gives a survey of a hybrid system, where Expert System (ES) output represents Decision Support System (DSS) input. The hybrid system has been developed for the needs of fault diagnosis performed by ES, while the output i.e. a diagnosed faulty component is DSS input, where supplier selection for faulty component replacement is made, using a multicriteria analysis. The hybrid system has been developed for motocultivator, motor saw and grass mower fault diagnosis. The system was applied in a small company which is an importer and a distributor and performs servicing of the mentioned products. Concrete results mirror themselves in a shortened period of time for fault diagnosis and fast supply and replacement of faulty components, facilitated and better quality services for customers.
Кључне речи:
supplier selection / expert system / decision support system / ahpИзвор:
FME Transactions, 2010, 38, 3, 143-149Издавач:
- Univerzitet u Beogradu - Mašinski fakultet, Beograd
Колекције
Институција/група
Mašinski fakultetTY - JOUR AU - Milanović, Dragan AU - Misita, Mirjana AU - Tadić, Danijela AU - Milanović, Dragan PY - 2010 UR - https://machinery.mas.bg.ac.rs/handle/123456789/1041 AB - U radu je dat prikaz hibridnog sistema u kojem Ekspertni sistem (ES) predstavlja komponentu Sistema za podršku odlučivanju. Hibridni sistem je razvijen za potrebe dijagnostike kvara, što obavlja ekspertni sistem, a izlaz odnosno dijagnostifikovana neispravna komponenta predstavlja ulaz u sistem za podršku odlučivanju u kojem se na osnovu višekriterijumske analize vrši izbor dobavljača za zamenu neispravne komponente. Hibridni sistem razvijen je za dijagnostifikovanje kvara kod motokultivatora, motorne testere i kosilice za travu, a primenjen je u malom preduzeću koje je uvoznik, distributer i obavlja servisiranje navedenih proizvoda. Konkretni rezultati primene hibridnog sistema ogledaju se kroz skraćeno vreme dijagnoze kvara, brzu nabavku i zamenu neispravnih komponenti, olakšan servis i kvalitet usluge kupcima. AB - The paper gives a survey of a hybrid system, where Expert System (ES) output represents Decision Support System (DSS) input. The hybrid system has been developed for the needs of fault diagnosis performed by ES, while the output i.e. a diagnosed faulty component is DSS input, where supplier selection for faulty component replacement is made, using a multicriteria analysis. The hybrid system has been developed for motocultivator, motor saw and grass mower fault diagnosis. The system was applied in a small company which is an importer and a distributor and performs servicing of the mentioned products. Concrete results mirror themselves in a shortened period of time for fault diagnosis and fast supply and replacement of faulty components, facilitated and better quality services for customers. PB - Univerzitet u Beogradu - Mašinski fakultet, Beograd T2 - FME Transactions T1 - Projektovanje hibridnog sistema za podršku procesa servisiranja u malim preduzećima T1 - The design of hybrid system for servicing process support in small businesses EP - 149 IS - 3 SP - 143 VL - 38 UR - https://hdl.handle.net/21.15107/rcub_machinery_1041 ER -
@article{ author = "Milanović, Dragan and Misita, Mirjana and Tadić, Danijela and Milanović, Dragan", year = "2010", abstract = "U radu je dat prikaz hibridnog sistema u kojem Ekspertni sistem (ES) predstavlja komponentu Sistema za podršku odlučivanju. Hibridni sistem je razvijen za potrebe dijagnostike kvara, što obavlja ekspertni sistem, a izlaz odnosno dijagnostifikovana neispravna komponenta predstavlja ulaz u sistem za podršku odlučivanju u kojem se na osnovu višekriterijumske analize vrši izbor dobavljača za zamenu neispravne komponente. Hibridni sistem razvijen je za dijagnostifikovanje kvara kod motokultivatora, motorne testere i kosilice za travu, a primenjen je u malom preduzeću koje je uvoznik, distributer i obavlja servisiranje navedenih proizvoda. Konkretni rezultati primene hibridnog sistema ogledaju se kroz skraćeno vreme dijagnoze kvara, brzu nabavku i zamenu neispravnih komponenti, olakšan servis i kvalitet usluge kupcima., The paper gives a survey of a hybrid system, where Expert System (ES) output represents Decision Support System (DSS) input. The hybrid system has been developed for the needs of fault diagnosis performed by ES, while the output i.e. a diagnosed faulty component is DSS input, where supplier selection for faulty component replacement is made, using a multicriteria analysis. The hybrid system has been developed for motocultivator, motor saw and grass mower fault diagnosis. The system was applied in a small company which is an importer and a distributor and performs servicing of the mentioned products. Concrete results mirror themselves in a shortened period of time for fault diagnosis and fast supply and replacement of faulty components, facilitated and better quality services for customers.", publisher = "Univerzitet u Beogradu - Mašinski fakultet, Beograd", journal = "FME Transactions", title = "Projektovanje hibridnog sistema za podršku procesa servisiranja u malim preduzećima, The design of hybrid system for servicing process support in small businesses", pages = "149-143", number = "3", volume = "38", url = "https://hdl.handle.net/21.15107/rcub_machinery_1041" }
Milanović, D., Misita, M., Tadić, D.,& Milanović, D.. (2010). Projektovanje hibridnog sistema za podršku procesa servisiranja u malim preduzećima. in FME Transactions Univerzitet u Beogradu - Mašinski fakultet, Beograd., 38(3), 143-149. https://hdl.handle.net/21.15107/rcub_machinery_1041
Milanović D, Misita M, Tadić D, Milanović D. Projektovanje hibridnog sistema za podršku procesa servisiranja u malim preduzećima. in FME Transactions. 2010;38(3):143-149. https://hdl.handle.net/21.15107/rcub_machinery_1041 .
Milanović, Dragan, Misita, Mirjana, Tadić, Danijela, Milanović, Dragan, "Projektovanje hibridnog sistema za podršku procesa servisiranja u malim preduzećima" in FME Transactions, 38, no. 3 (2010):143-149, https://hdl.handle.net/21.15107/rcub_machinery_1041 .