Web-oriented information systems in domestic passenger traffic on Serbian railways

Abstract

Contemporary conditions of conducting business based on IT and the Internet have essentially changed the philosophy of business in all agents involved in passenger transport. Rail companies have placed the passenger and his wishes in the focus of their business operations, while supply of majority of passenger services, except for transport itself: those companies are grounding on e-commerce and information systems based on the Internet technologies. The existence and strategic positioning of Serbian Railways (SR) on the transport services market and the integration of SR into the system of Europe's railways is possible only if SR becomes oriented to contemporary IT and e-commerce in the domain of passenger rail services. The paper demonstrates how to design Web-oriented information system in domestic passenger traffic, which is based on the latest software solutions and which supports the concept of e-ticketing. The developed system can become a constituent part of the future integrated business information system that will contribute significantly to the accomplishment of SR strategic goals and objectives.